Apr 23, 2024  
2018-2019 Undergraduate and Graduate Catalog 
    
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2018-2019 Undergraduate and Graduate Catalog [ARCHIVED CATALOG]

MGMT 456 - Service Management

(3 units)

Prerequisites: MGMT 300 , I S 301 .
Introduce the concepts of service, the role that services play in the economies, service strategies, service design and operation, and various quantitative models for service management and improvement.

Letter grade only (A-F).