Apr 18, 2024  
2021-2022 Undergraduate and Graduate Catalog 
    
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2021-2022 Undergraduate and Graduate Catalog [ARCHIVED CATALOG]

MGMT 456 - Service Management

(3 units)

Prerequisites:  MGMT 300  and I S 301 .  Management and OSCM majors or (MGMT 300  and SCM minors) only.  Freshmen Excluded.
Introduce the concepts of service, the role that services play in the economies, service strategies, service design and operation, and various quantitative models for service management and improvement.

Letter grade only (A-F).