MGMT 456 - Service Management

(3 units)

Prerequisites: MGMT 300 and I S 301. Management and OSCM majors or (MGMT 300 and SCM minors) only. Freshmen Excluded.
Introduce the concepts of service, the role that services play in the economies, service strategies, service design and operation, and various quantitative models for service management and improvement.

Letter grade only (A-F).